TERMS OF SALE AND DELIVERY
Travel by Heart – Greenland ApS
1. INTRODUCTION
These terms and conditions govern the contractual relationship between Travel by Heart – Greenland ApS (hereinafter
hereinafter ‘TBH’) and the traveler (hereinafter ‘Customer’) who purchases a package tour. The contract is concluded
and implemented in accordance with the Package Travel Act (Act no. 1666 of 26/12/2017 on
Packages and bundled travel arrangements).
We recommend that you read these terms and conditions. It is common best that we have perception of the journey and
its content. We expect you as a customer to have familiarized yourself with the applicable travel conditions,
and the contractual basis between you as a customer and us as a travel provider.
2. DELAYS AND FORCE MAJEURE
a. Travel by Heart’s response to delays
We are not in control of the Arctic climate which, regardless of the season, can cause delays and changes.
travel plans that are beyond TBH’s control. TBH disclaims any liability for any.
delays and resulting possible changes or cancellations of travel plans for conditions
which TBH has no influence on. TBH will always work diligently to ensure that the trip is completed as
In the event of delays or changes to travel plans due to circumstances beyond TBH’s control
(including weather conditions, airline dispositions, regulatory interventions, etc.), TBH will make
everything in the company’s power to:
– Assist the customer in obtaining reimbursement from hotels, activity providers and other living
peripheral ears
– Help with rebooking canceled or changed services
– Coordinate with insurance companies and other parties to minimize the customer’s environmental impact
Nominal losses
– Continuously inform the customer about status and alternative solutions
3. REFUND LIABILITY IN CASE OF DELAYS
TBH will only refund the amounts that the company is actually reimbursed by the supplier.
(hotels, airlines, activity providers, etc.).
TBH’s service fee is not refundable in the event of delays or cancellations due to circumstances
teams outside the control of the company.
4. COMMUNICATION IN CASE OF DELAYS
TBH undertakes to inform the customer as soon as possible upon knowledge of delays or
changes to the itinerary and will actively assist the customer with:
– Contact relevant suppliers
– Collect necessary documentation for insurance claims
– Coordination of alternative events where possible
– Advice on the customer’s rights against suppliers
This assistance is provided as a service but does not entail extended liability for TBH beyond the
Statutory.
5. GENERAL REFUND POLICY
a. Basic principle
TBH will only reimburse the amounts that the company actually receives reimbursed from the supplier.
(hotels, airlines, activity providers, insurance companies, etc.).
2b. Service fee
TBH’s service fee is not refundable in case of:
– Delays or cancellations caused by circumstances beyond the company’s control
– Customer’s own cancellation (unless sickness cancellation insurance covers)
– Changes to travel plans at the customer’s request
c. Documentation
Upon request, Customer shall provide documentation for any refunds received
directly from suppliers or insurance companies.
6. TRAVEL DOCUMENTS
TBH will forward the travel documents (e.g., travel documents, etc.) without undue delay after the conclusion of the agreement.
For example, a travel voucher, order confirmation, invoice and/or itinerary) to the customer.
Forwarding of travel documents and other correspondence between the customer and TBH, including
including but not limited to changes in the travel package, is made by e-mail or other
form of contact used by the customer in connection with the conclusion of the agreement. The customer is therefore
obliged to provide the contact information necessary for TBH to contact the customer.
the customer both before and during the journey.
If the customer does not receive the travel documents within 72 hours, the customer must immediately contact
TBH. If the customer has provided an email address, you should check the spam filter beforehand.
Upon receipt, the customer is obligated to review the submitted travel documents and “prac-
information” and immediately respond to TBH if the information is not in accordance with the
accordance with what has been agreed.
7. ASSURANCES
a. Insurance information
TBH shall inform the customer prior to the conclusion of the contract about the possibility or obligation to
to take out insurance to cover the customer’s expenses in the event of termination of the contract (cancellation insurance).
3insurance) or the cost of repatriation etc. in the event of accident, illness or death (travel insurance).
insurance) and the terms and conditions of these insurances.
We strongly recommend that the customer takes out comprehensive travel insurance with delay
coverage. Please note that TBH service fees are not covered by standard insurance policies.
8. SICKNESS CANCELLATION INSURANCE
We recommend that you take out a health cancellation insurance when you book your trip. This
must be taken out when booking the trip and must be paid together with the deposit. If the
when booking the trip, you have purchased a medical cancellation insurance, this means that you
until departure can cancel the trip due to illness and get the paid amount refunded
without any deductions other than the premium for the sickness cancellation insurance. A sickness cancellation
travel insurance costs 6.25% of the trip price.
TBH receives commission for the sale of insurance policies. By contacting TBH, the customer can obtain information
the amount of the commission. If the customer wishes to take out cancellation insurance or travel
insurance via TBH, the customer must inform TBH of this before the agreement is finalized.
9. PASSPORTS, VISAS AND TRAVEL DOCUMENTS
TBH informs the customer about passport and visa requirements upon conclusion of the agreement, including information about
the expected acquisition time to obtain a visa. TBH also provides information about any
health formalities by virtue of vaccination requirements or similar as well as other docu-
and conditions that are necessary for the completion of the trip.
TBH’s information about passport and visa requirements for the customer is based on the rules for Danish
citizens. If the customer does not have a Danish passport or has dual citizenship, only
It will bring this to TBH’s attention.
a. SPECIAL RULES FOR GREENLAND
For Danish citizens, there is no visa requirement for Greenland, Iceland and the Faroe Islands. Be up-
Please note that different rules may apply if you are resident in Denmark but not Danish
Citizen.
Greenland is not a member of Schengen, but only covered by the Schengen Information System.
This means that the Schengen visa does not give access to Greenland. Persons from visa-required countries
When applying for a Danish visa, countries must state that the visa must also apply to Greenland.
EU citizens’ national ID cards cannot be used as an identification document when entering
Greenland. They must bring passports.
10. CUSTOMER OBLIGATIONS
a. Correct name information
The Customer is responsible for ensuring that the names appearing on their travel documents and bookings are
identical to the full name that appears on the customer’s passport. If the customer becomes aware of
discrepancies between travel documents and passports, the customer must immediately notify this to
TBH.
b. Timely attendance
The customer must have completed any check-in in accordance with the information in the itinerary.
or other clear indication of the time and place of the last check-in on the outbound and inbound flights.
The return journey.
If airline tickets are part of the package tour, these must be used in the correct order.
If the customer does not use the flight tickets in the correct order, the airline will charge
zero out the remaining flight legs. The customer can therefore not only use individual routes.
of a flight.
c. Rules of order
In the event of expulsion, the customer is responsible for their own repatriation and expenses resulting from
hereof. In the event of expulsion, the Customer shall not be entitled to receive any form of refund.
payment of the package price. TBH is not liable for the exercise of public authority.
11. CHANGES IN THE TRAVEL PACKAGE
a. Insignificant changes
TBH is entitled, prior to the commencement of the package tour, to make minor changes without liability
changes to the travel package without the Customer’s consent. The customer is obliged to accept such changes.
no changes.
5b. Significant changes
If TBH, prior to the commencement of the package tour, either makes significant changes to the package tour
or cannot provide certain services requested by the customer and accepted by TBH.
fails to deliver, or raises the price of the trip by more than 8%, the customer has the following rights
There: the customer can cancel the agreement and get a refund of the amounts paid for the trip.
c. Price changes
TBH may make changes to the agreed price for the package tour after the agreement has been concluded if
there are changes in: the price of carrying passengers due to fuel costs
or other energy sources, taxes, duties or fees for the package travel services that are
imposed by a third party.
12. CANCELLATION
a. Cancellation fees
If canceled no later than 60 days prior to the departure date, TBH will refund the customer the amount paid
with deduction of the paid deposit, a fee of DKK 2,500.00 per person. Please note: in case of
tailor-made trips, the fee/deposit corresponds to 50% of the trip price.
If canceled later than 60 days before the departure date and no later than 30 days before the date stated in the travel docu-
TBH is entitled to charge 50% of the total cost of the trip for the departure time stated in the
taken.
If cancellation occurs later than 30 days prior to departure, TBH is entitled to charge the total
price of the trip as a cancellation fee.
b. Cancellation due to extraordinary circumstances
The Customer may cancel a package tour before the start of the package tour without paying a fee if
unavoidable and extraordinary events occur at the travel destination or in its immediate vicinity
ordinary circumstances that materially affect the provision of the package tour or transportation.
of passengers to the destination.
13. COMPLAINTS AND DEFECTS
If a defect is discovered after the start of the trip – en route or at the destination – the customer must
complain about the defect immediately upon discovery to TBH, its representative on the travel
the target or to the subcontractor to which the defect relates. If TBH’s representative or subcontractor
the supplier cannot or will not remedy or does not, in the customer’s opinion, remedy satisfactorily
the customer must complain directly to the organizer.
The customer must ensure that the complaint is noted by TBH’s employees and/or subcontractors.
suppliers on site – for example, through a note in a hotel book or other written form. Here…
In addition, the customer should make sure to get a receipt for the complaint.
14. LIABILITY
a. Offsetting
When submitting its complaint to TBH, the customer must state whether the customer has also applied for
damages or compensation from the carrier on the basis of EU regulations on passport
rights of action and liability for damages in passenger transportation. If the customer has received
compensation and/or compensation from the carrier, TBH shall be entitled to set off compensation.
b. Limitations of liability
Liability is limited according to international conventions and EU regulations
as described in the detailed provisions.
15. TRAVEL GUARANTEE FUND
At Travel by Heart – Greenland, your safety is our priority. We are registered with Rejsega-
rantifonden, which means that you are financially secured if you are traveling out of Denmark, and
if we or one of our partners should go bankrupt. Your travel package is covered so that
You get your money back if your trip is canceled due to bankruptcy. If you’re already traveling, you’ll ensure
fund your repatriation at no extra cost. You can book your trip with confidence, knowing
that you are protected by Danish law.
16. CONTACT DETAILS
Travel by Heart – Greenland ApS
CVR: 41786558
Tel: +299 55 09 05
Email:mail@travelbyheart.gl(mailto:mail@travelbyheart.gl)
Indaleeqqap Aqqutaa 12, 1st floor, Nuuk, Greenland
These conditions enter into force upon conclusion of the agreement and apply to all travel arrangements.
courtesy of Travel by Heart – Greenland ApS.
1608847 TQ
Prepared by Arctic Law Greenland
