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1. <\/b>INTRODUCTION<\/p>\n
These terms and conditions govern the contractual relationship between Travel by Heart – Greenland ApS (hereinafter<\/p>\n
hereinafter ‘TBH’) and the traveler (hereinafter ‘Customer’) who purchases a package tour. The contract is concluded <\/p>\n
and implemented in accordance with the Package Travel Act (Act no. 1666 of 26\/12\/2017 on<\/p>\n
Packages and bundled travel arrangements).<\/p>\n
We recommend that you read these terms and conditions. It is common best that we have perception of the journey and<\/p>\n
its content. We expect you as a customer to have familiarized yourself with the applicable travel conditions, <\/p>\n
and the contractual basis between you as a customer and us as a travel provider.<\/p>\n
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2. <\/b>DELAYS AND FORCE MAJEURE<\/p>\n
a. <\/b>Travel by Heart’s response to delays<\/p>\n
We are not in control of the Arctic climate which, regardless of the season, can cause delays and changes.<\/p>\n
travel plans that are beyond TBH’s control. TBH disclaims any liability for any. <\/p>\n
delays and resulting possible changes or cancellations of travel plans for conditions<\/p>\n
which TBH has no influence on. TBH will always work diligently to ensure that the trip is completed as <\/p>\n
In the event of delays or changes to travel plans due to circumstances beyond TBH’s control<\/p>\n
(including weather conditions, airline dispositions, regulatory interventions, etc.), TBH will make<\/p>\n
everything in the company’s power to:<\/p>\n
– Assist<\/span> the customer in obtaining reimbursement from hotels, activity providers and other living<\/p>\n peripheral ears<\/p>\n – Help<\/span> with rebooking canceled or changed services<\/p>\n – Coordinate<\/span> with insurance companies and other parties to minimize the customer’s environmental impact<\/p>\n Nominal losses<\/p>\n – Continuously<\/span> inform the customer about status and alternative solutions<\/p>\n <\/p>\n 3. <\/b>REFUND LIABILITY IN CASE OF DELAYS<\/p>\n TBH will only refund the amounts that the company is actually reimbursed by the supplier.<\/p>\n (hotels, airlines, activity providers, etc.).<\/p>\n TBH’s service fee is not refundable in the event of delays or cancellations due to circumstances<\/p>\n teams outside the control of the company.<\/p>\n <\/p>\n 4. <\/b>COMMUNICATION IN CASE OF DELAYS<\/p>\n TBH undertakes to inform the customer as soon as possible upon knowledge of delays or<\/p>\n changes to the itinerary and will actively assist the customer with:<\/p>\n – Contact<\/span> relevant suppliers<\/p>\n – Collect<\/span> necessary documentation for insurance claims<\/p>\n – Coordination<\/span> of alternative events where possible<\/p>\n – Advice<\/span> on the customer’s rights against suppliers<\/p>\n This assistance is provided as a service but does not entail extended liability for TBH beyond the<\/p>\n Statutory.<\/p>\n <\/p>\n 5. <\/b>GENERAL REFUND POLICY<\/p>\n a. <\/b>Basic principle<\/p>\n TBH will only reimburse the amounts that the company actually receives reimbursed from the supplier.<\/p>\n (hotels, airlines, activity providers, insurance companies, etc.).<\/p>\n 2b<\/span>. <\/b>Service fee<\/p>\n TBH’s service fee is not refundable in case of:<\/p>\n – Delays<\/span> or cancellations caused by circumstances beyond the company’s control<\/p>\n – Customer’s<\/span> own cancellation (unless sickness cancellation insurance covers)<\/p>\n – Changes to<\/span> travel plans at the customer’s request<\/p>\n c. <\/b>Documentation<\/p>\n Upon request, Customer shall provide documentation for any refunds received<\/p>\n directly from suppliers or insurance companies.<\/p>\n <\/p>\n 6. <\/b>TRAVEL DOCUMENTS<\/p>\n TBH will forward the travel documents (e.g., travel documents, etc.) without undue delay after the conclusion of the agreement.<\/p>\n For example, a travel voucher, order confirmation, invoice and\/or itinerary) to the customer.<\/p>\n Forwarding of travel documents and other correspondence between the customer and TBH, including<\/p>\n including but not limited to changes in the travel package, is made by e-mail or other<\/p>\n form of contact used by the customer in connection with the conclusion of the agreement. The customer is therefore <\/p>\n obliged to provide the contact information necessary for TBH to contact the customer.<\/p>\n the customer both before and during the journey.<\/p>\n If the customer does not receive the travel documents within 72 hours, the customer must immediately contact<\/p>\n TBH. If the customer has provided an email address, you should check the spam filter beforehand. <\/p>\n Upon receipt, the customer is obligated to review the submitted travel documents and “prac-<\/p>\n information” and immediately respond to TBH if the information is not in accordance with the<\/p>\n accordance with what has been agreed.<\/p>\n <\/p>\n 7. <\/b>ASSURANCES<\/p>\n a. <\/b>Insurance information<\/p>\n TBH shall inform the customer prior to the conclusion of the contract about the possibility or obligation to<\/p>\n to take out insurance to cover the customer’s expenses in the event of termination of the contract (cancellation insurance).<\/p>\n 3insurance<\/span>) or the cost of repatriation etc. in the event of accident, illness or death (travel insurance).<\/p>\n insurance) and the terms and conditions of these insurances.<\/p>\n We strongly recommend that the customer takes out comprehensive travel insurance with delay<\/p>\n coverage. Please note that TBH service fees are not covered by standard insurance policies. <\/p>\n <\/p>\n 8. <\/b>SICKNESS CANCELLATION INSURANCE<\/p>\n We recommend that you take out a health cancellation insurance when you book your trip. This<\/p>\n must be taken out when booking the trip and must be paid together with the deposit. If the <\/p>\n when booking the trip, you have purchased a medical cancellation insurance, this means that you<\/p>\n until departure can cancel the trip due to illness and get the paid amount refunded<\/p>\n without any deductions other than the premium for the sickness cancellation insurance. A sickness cancellation <\/p>\n travel insurance costs 6.25% of the trip price.<\/p>\n TBH receives commission for the sale of insurance policies. By contacting TBH, the customer can obtain information <\/p>\n the amount of the commission. If the customer wishes to take out cancellation insurance or travel <\/p>\n insurance via TBH, the customer must inform TBH of this before the agreement is finalized.<\/p>\n <\/p>\n 9. <\/b>PASSPORTS, VISAS AND TRAVEL DOCUMENTS<\/p>\n TBH informs the customer about passport and visa requirements upon conclusion of the agreement, including information about<\/p>\n the expected acquisition time to obtain a visa. TBH also provides information about any <\/p>\n health formalities by virtue of vaccination requirements or similar as well as other docu-<\/p>\n and conditions that are necessary for the completion of the trip.<\/p>\n TBH’s information about passport and visa requirements for the customer is based on the rules for Danish<\/p>\n citizens. If the customer does not have a Danish passport or has dual citizenship, only <\/p>\n It will bring this to TBH’s attention.<\/p>\n a. <\/b>SPECIAL RULES FOR GREENLAND<\/p>\n For Danish citizens, there is no visa requirement for Greenland, Iceland and the Faroe Islands. Be up-<\/p>\n Please note that different rules may apply if you are resident in Denmark but not Danish<\/p>\n Citizen.<\/p>\n Greenland is not a member of Schengen, but only covered by the Schengen Information System.<\/p>\n This means that the Schengen visa does not give access to Greenland. Persons from visa-required countries<\/p>\n When applying for a Danish visa, countries must state that the visa must also apply to Greenland.<\/p>\n EU citizens’ national ID cards cannot be used as an identification document when entering<\/p>\n Greenland. They must bring passports.<\/p>\n <\/p>\n 10. <\/b>CUSTOMER OBLIGATIONS<\/p>\n a. <\/b>Correct name information<\/p>\n The Customer is responsible for ensuring that the names appearing on their travel documents and bookings are<\/p>\n identical to the full name that appears on the customer’s passport. If the customer becomes aware of <\/p>\n discrepancies between travel documents and passports, the customer must immediately notify this to<\/p>\n TBH.<\/p>\n b. <\/b>Timely attendance<\/p>\n The customer must have completed any check-in in accordance with the information in the itinerary.<\/p>\n or other clear indication of the time and place of the last check-in on the outbound and inbound flights.<\/p>\n The return journey.<\/p>\n If airline tickets are part of the package tour, these must be used in the correct order.<\/p>\n If the customer does not use the flight tickets in the correct order, the airline will charge<\/p>\n zero out the remaining flight legs. The customer can therefore not only use individual routes. <\/p>\n of a flight.<\/p>\n c. <\/b>Rules of order<\/p>\n In the event of expulsion, the customer is responsible for their own repatriation and expenses resulting from<\/p>\n hereof. In the event of expulsion, the Customer shall not be entitled to receive any form of refund. <\/p>\n payment of the package price. TBH is not liable for the exercise of public authority. <\/p>\n <\/p>\n 11. <\/b>CHANGES IN THE TRAVEL PACKAGE<\/p>\n a. <\/b>Insignificant changes<\/p>\n TBH is entitled, prior to the commencement of the package tour, to make minor changes without liability<\/p>\n changes to the travel package without the Customer’s consent. The customer is obliged to accept such changes. <\/p>\n no changes.<\/p>\n 5b<\/span>. <\/b>Significant changes<\/p>\n If TBH, prior to the commencement of the package tour, either makes significant changes to the package tour<\/p>\n or cannot provide certain services requested by the customer and accepted by TBH.<\/p>\n fails to deliver, or raises the price of the trip by more than 8%, the customer has the following rights<\/p>\n There: the customer can cancel the agreement and get a refund of the amounts paid for the trip.<\/p>\n c. <\/b>Price changes<\/p>\n TBH may make changes to the agreed price for the package tour after the agreement has been concluded if<\/p>\n there are changes in: the price of carrying passengers due to fuel costs<\/p>\n or other energy sources, taxes, duties or fees for the package travel services that are<\/p>\n imposed by a third party.<\/p>\n <\/p>\n 12. <\/b>CANCELLATION<\/p>\n a. <\/b>Cancellation fees<\/p>\n If canceled no later than 60 days prior to the departure date, TBH will refund the customer the amount paid<\/p>\n with deduction of the paid deposit, a fee of DKK 2,500.00 per person. Please note: in case of <\/p>\n tailor-made trips, the fee\/deposit corresponds to 50% of the trip price.<\/p>\n If canceled later than 60 days before the departure date and no later than 30 days before the date stated in the travel docu-<\/p>\n TBH is entitled to charge 50% of the total cost of the trip for the departure time stated in the<\/p>\n taken.<\/p>\n If cancellation occurs later than 30 days prior to departure, TBH is entitled to charge the total<\/p>\n price of the trip as a cancellation fee.<\/p>\n b. <\/b>Cancellation due to extraordinary circumstances<\/p>\n The Customer may cancel a package tour before the start of the package tour without paying a fee if<\/p>\n unavoidable and extraordinary events occur at the travel destination or in its immediate vicinity<\/p>\n ordinary circumstances that materially affect the provision of the package tour or transportation.<\/p>\n of passengers to the destination.<\/p>\n <\/p>\n 13. <\/b>COMPLAINTS AND DEFECTS<\/p>\n If a defect is discovered after the start of the trip – en route or at the destination – the customer must<\/p>\n complain about the defect immediately upon discovery to TBH, its representative on the travel<\/p>\n the target or to the subcontractor to which the defect relates. If TBH’s representative or subcontractor <\/p>\n the supplier cannot or will not remedy or does not, in the customer’s opinion, remedy satisfactorily<\/p>\n the customer must complain directly to the organizer.<\/p>\n The customer must ensure that the complaint is noted by TBH’s employees and\/or subcontractors.<\/p>\n suppliers on site – for example, through a note in a hotel book or other written form. Here… <\/p>\n In addition, the customer should make sure to get a receipt for the complaint.<\/p>\n <\/p>\n 14. <\/b>LIABILITY<\/p>\n a. <\/b>Offsetting<\/p>\n When submitting its complaint to TBH, the customer must state whether the customer has also applied for<\/p>\n damages or compensation from the carrier on the basis of EU regulations on passport<\/p>\n rights of action and liability for damages in passenger transportation. If the customer has received <\/p>\n compensation and\/or compensation from the carrier, TBH shall be entitled to set off compensation.<\/p>\n b. <\/b>Limitations of liability<\/p>\n Liability is limited according to international conventions and EU regulations<\/p>\n as described in the detailed provisions.<\/p>\n <\/p>\n 15. <\/b>TRAVEL GUARANTEE FUND<\/p>\n At Travel by Heart – Greenland, your safety is our priority. We are registered with Rejsega- <\/p>\n rantifonden, which means that you are financially secured if you are traveling out of Denmark, and<\/p>\n if we or one of our partners should go bankrupt. Your travel package is covered so that <\/p>\n You get your money back if your trip is canceled due to bankruptcy. If you’re already traveling, you’ll ensure <\/p>\n fund your repatriation at no extra cost. You can book your trip with confidence, knowing <\/p>\n that you are protected by Danish law.<\/p>\n <\/p>\n 16. <\/b>CONTACT DETAILS<\/p>\n Travel by Heart – Greenland ApS<\/p>\n CVR: 41786558<\/p>\n Tel: +299 55 09 05<\/p>\n