TERMS AND CONDITIONS OF SALE AND DELIVERY<\/b><\/p>\n
Travel by Heart – Greenland ApS<\/b><\/p>\n
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1. <\/b><\/span>INTRODUCTION<\/b><\/p>\n These terms and conditions govern the contractual relationship between Travel by Heart \u2013<\/p>\n Greenland ApS (hereinafter <\/span>\u2018TBH\u2019<\/b>) and the traveller (hereinafter \u2018the customer\u2019<\/b>) who purchases a<\/p>\n package tour. The agreement is entered into and performed in accordance with the Package Travel Act<\/p>\n (Act No. 1666 of 26 December 2017 on package tours and linked travel arrangements).<\/p>\n We recommend that you read these terms and conditions. It is in our mutual interest that we have a clear<\/p>\n understanding of the trip and its contents. We expect that you, as a customer, have familiarised yourself<\/p>\n with the applicable travel terms and conditions and the contractual basis between you as a customer and<\/p>\n us as a travel provider.<\/p>\n <\/p>\n 2. <\/b><\/span>DELAYS AND FORCE MAJEURE<\/b><\/p>\n a. <\/b><\/span>Travel by Hearts\u2019 response to delays<\/b><\/p>\n We have no control over the Arctic climate, which, regardless of the season, may cause delays<\/p>\n and changes to travel plans that are beyond TBH\u2019s control. TBH accepts no liability for any<\/p>\n delays and any resulting changes or cancellations to travel plans due to circumstances beyond<\/p>\n TBH\u2019s control. TBH will always work diligently to ensure the trip proceeds as planned.In the event of delays or changes to travel plans due to circumstances beyond TBH\u2019s control<\/p>\n (including weather conditions, airline decisions, government intervention, etc.), TBH will do<\/p>\n everything in its power to:<\/p>\n \u2022 <\/span>Assist the customer in obtaining refunds from hotels, activity providers and other<\/p>\n service providers<\/p>\n \u2022 <\/span>Help with rebooking cancelled or altered services<\/p>\n \u2022 <\/span>Coordinate with insurance companies and other parties to minimise the customer\u2019s<\/p>\n financial loss<\/p>\n \u2022 <\/span>Keep the customer informed of the status and alternative solutions<\/p>\n <\/p>\n 3. <\/b><\/span>Refund liability in the event of delays<\/b><\/p>\n TBH will only refund the amounts that the company actually receives from suppliers<\/b><\/p>\n (hotels, airlines, activity providers, etc.).<\/p>\n TBH\u2019s service fee is not refunded <\/b>in the event of delays or cancellations caused by<\/p>\n circumstances beyond the company\u2019s control.<\/p>\n <\/p>\n 4. <\/b><\/span>Communication in the event of delays<\/b><\/p>\n TBH undertakes to inform the customer as soon as possible upon becoming aware of delays or<\/p>\n changes to the itinerary and will actively assist the customer with:<\/p>\n \u2022 <\/span>Contacting relevant suppliers<\/p>\n \u2022 <\/span>Gathering the necessary documentation for insurance claims<\/p>\n \u2022 <\/span>Coordinating alternative arrangements where possible<\/p>\n \u2022 <\/span>Advice on the customer\u2019s rights vis-\u00e0-vis suppliers<\/p>\n This assistance is provided as a service but does not entail any extended liability for TBH beyond that<\/p>\n required by law.<\/p>\n <\/p>\n 5. <\/b><\/span>GENERAL <\/b><\/span>REFUND POLICY<\/b><\/p>\n a. <\/b><\/span>Basic principle<\/b><\/p>\n TBH will only refund the amounts that the company actually receives as a refund from<\/p>\n suppliers (hotels, airlines, activity providers, insurance companies, etc.).<\/p>\n 2<\/span>b. <\/b><\/span>Service fee<\/b><\/p>\n TBH\u2019s service fee is not refunded in the event of:<\/p>\n \u2022 <\/span>Delays or cancellations caused by circumstances beyond the company\u2019s control<\/p>\n \u2022 <\/span>The customer\u2019s own cancellation (unless covered by cancellation insurance due to illness)<\/p>\n \u2022 <\/span>Changes to travel plans at the customer\u2019s request<\/p>\n c. <\/b><\/span>Documentation<\/b><\/p>\n The customer must, upon request, provide documentation of any refunds received directly<\/p>\n from suppliers or insurance companies.<\/p>\n <\/p>\n 6. <\/b><\/span>TRAVEL DOCUMENTS<\/b><\/p>\n Upon conclusion of the agreement, TBH shall, without undue delay, send the travel documents<\/p>\n (e.g. a travel voucher, an order confirmation, an invoice and\/or an itinerary) to the customer.<\/p>\n The sending of travel documents and other correspondence between the customer and TBH,<\/p>\n including but not limited to changes to the package tour, shall take place via the email address or<\/p>\n other contact details provided by the customer when the agreement was concluded. The customer is<\/p>\n also obliged to provide the contact details necessary for TBH to contact the customer both before<\/p>\n and during the trip.<\/p>\n If the customer does not receive the travel documents within 72 hours, the customer must<\/p>\n contact TBH immediately. If the customer has provided an email address, they should first<\/p>\n check their spam filter.<\/p>\n The customer is obliged, upon receipt, to review the travel documents and \u201cpractical<\/p>\n information\u201d sent and to react immediately to TBH if the information does not correspond to<\/p>\n what was agreed.<\/p>\n <\/p>\n 7. <\/b><\/span>INSURANCE<\/b><\/p>\n a. <\/b><\/span>Insurance information<\/b><\/p>\n Prior to the conclusion of the agreement, TBH shall provide the customer with information<\/p>\n regarding the option or obligation to take out insurance covering the customer\u2019s expenses in the<\/p>\n event of termination of the agreement (cancellation insurance)<\/p>\n 3<\/span>) or the costs of repatriation etc. in the event of accident, illness or death (travel insurance), as well<\/p>\n as the terms and conditions of these insurance policies.<\/p>\n We strongly recommend that the customer takes out comprehensive travel insurance<\/b><\/p>\n with delay cover<\/b>. Please note that TBH\u2019s service fee is not covered by standard insurance<\/p>\n policies.<\/p>\n <\/p>\n 8. <\/b><\/span>Illness cancellation insurance<\/b><\/p>\n We recommend that you take out cancellation insurance due to illness when you book your trip.<\/p>\n This must be taken out at the time of booking and must be paid for together with the deposit. If you<\/p>\n have taken out travel cancellation insurance when booking your trip, this means that you can cancel<\/p>\n the trip due to illness up until departure and receive a refund of the amount paid, with no<\/p>\n deductions other than the premium for the travel cancellation insurance itself. Travel cancellation<\/p>\n insurance costs 6.25% of the trip\u2019s price.<\/p>\n TBH receives commission on the sale of insurance policies. The customer may contact TBH to find<\/p>\n out the amount of the commission. If the customer wishes to take out cancellation insurance or<\/p>\n travel insurance via TBH, the customer must notify TBH of this before the agreement is finally<\/p>\n concluded.<\/p>\n <\/p>\n 9. <\/b><\/span>PASSPORTS, VISAS AND TRAVEL DOCUMENTS<\/b><\/p>\n Upon conclusion of the agreement, TBH shall inform the customer of passport and visa<\/p>\n requirements, including information on the expected processing time for obtaining a visa. TBH<\/p>\n shall also provide information on any health-related formalities arising from vaccination<\/p>\n requirements or similar, as well as other documents and conditions necessary for the trip to take<\/p>\n place.<\/p>\n TBH\u2019s information to the customer regarding passport and visa requirements is based on the<\/p>\n rules applicable to Danish citizens. If the customer does not hold a Danish passport or holds<\/p>\n dual nationality, the customer must inform TBH of this.<\/p>\n a. <\/b><\/span>Special rules for Greenland<\/b><\/p>\n Danish citizens do not require a visa for Greenland, Iceland and the Faroe Islands. Please note<\/p>\n that different rules may apply if you are resident in Denmark but are not a Danish citizen.<\/p>\n 4<\/span>Greenland is not a member of the Schengen Area, but is only covered by the Schengen Information<\/p>\n System. This means that a Schengen visa does not grant access to Greenland. Applicants from<\/p>\n countries subject to visa requirements must state when applying for a Danish visa that the visa is<\/p>\n also to be valid for Greenland.<\/p>\n EU citizens\u2019 national ID cards cannot be used as proof of identity when entering Greenland. They<\/p>\n must bring a passport.<\/p>\n <\/p>\n 10. <\/b><\/span>THE CUSTOMER\u2019S OBLIGATIONS<\/b><\/p>\n a. <\/b><\/span>Correct name details<\/b><\/p>\n The customer is responsible for ensuring that the names appearing on their travel documents<\/p>\n and bookings are identical to the full name appearing on the customer\u2019s passport. If the<\/p>\n customer becomes aware of any discrepancies between travel documents and their passport,<\/p>\n they must notify TBH immediately.<\/p>\n b.<\/b><\/span>Punctuality<\/b><\/p>\n The customer must have completed any check-in in accordance with the times and locations<\/p>\n for the latest check-in on the outward and return journeys as stated in the itinerary or by other<\/p>\n clear instructions.<\/p>\n If flight tickets form part of the package holiday, these must be used in the correct order. If the<\/p>\n customer does not use the flight tickets in the correct order, the airline will cancel the<\/p>\n remaining flight segments. The customer may therefore not use individual segments of a flight<\/p>\n itinerary.<\/p>\n c. <\/b><\/span>Rules of conduct<\/b><\/p>\n In the event of expulsion, the customer is responsible for their own return transport and any<\/p>\n resulting expenses. In the event of expulsion, the customer is not entitled to receive any form of<\/p>\n refund of the package tour price. TBH is not liable to public authorities.<\/p>\n <\/p>\n 11. <\/b><\/span>CHANGES TO THE PACKAGE TOUR<\/b><\/p>\n a. <\/b><\/span>Minor changes<\/b><\/p>\n Prior to the commencement of the package tour, TBH is entitled to make minor changes to the<\/p>\n package tour without the customer\u2019s consent and without liability. The customer is obliged to<\/p>\n accept such changes.<\/p>\n 5<\/span>b. <\/b><\/span>Significant changes<\/b><\/p>\n If, prior to the commencement of the package tour, TBH either makes significant changes to the<\/p>\n package tour, or is unable to provide specific services which the customer has requested and which<\/p>\n TBH has agreed to provide, or increases the price of the tour by more than 8%, the customer has<\/p>\n the following rights: the customer may cancel the contract and receive a refund of the amounts paid<\/p>\n in respect of the trip.<\/p>\n c. <\/b><\/span>Price changes<\/b><\/p>\n TBH may, after the conclusion of the contract, make changes to the agreed price of the package tour if<\/p>\n there are changes in: the price of passenger transport as a result of costs relating to fuel or other energy<\/p>\n sources; taxes, duties or charges for the travel services included in the package tour imposed by a third<\/p>\n party.<\/p>\n <\/p>\n 12. <\/b><\/span>CANCELLATION<\/b><\/p>\n a. <\/b><\/span>Cancellation fees<\/b><\/p>\n In the event of cancellation no later than 60 days before the departure date, TBH will refund the<\/p>\n customer the amount paid, less the deposit paid and a fee of DKK 2,500.00 per person<\/b>. Please<\/b><\/p>\n note<\/b>: for tailor-made trips,<\/b> the fee\/deposit corresponds to 50% of the trip price.<\/p>\n If cancellation occurs later than 60 days before the departure date and no later than 30 days before<\/p>\n the departure time stated in the travel documents, TBH is entitled to charge 50% of the total<\/b><\/p>\n price of the trip<\/b>.<\/p>\n If cancellation occurs later than 30 days before departure, TBH is entitled to charge the total<\/b><\/p>\n price of the trip as a cancellation fee.<\/b><\/p>\n b. <\/b><\/span>Cancellation due to exceptional circumstances<\/b><\/p>\n The customer may cancel a package tour without paying a fee before the start of the package tour if<\/p>\n unavoidable and extraordinary circumstances arise at the destination or in its immediate vicinity which<\/p>\n significantly affect the provision of the package tour or the transport of passengers to the destination.<\/p>\n <\/p>\n 13. <\/b><\/span>COMPLAINTS AND DEFECTS<\/b><\/p>\n 6<\/span>If a defect is discovered after the start of the trip \u2013 en route or at the destination \u2013 the customer<\/p>\n must, immediately upon discovery, complain about the defect to TBH, its representative at the<\/p>\n destination or to the subcontractor to whom the defect relates. If TBH\u2019s representative or<\/p>\n subcontractor is unable or unwilling to remedy the defect, or if, in the customer\u2019s opinion, the<\/p>\n defect is not remedied satisfactorily, the customer must lodge a complaint directly with the<\/p>\n organiser.<\/p>\n The customer must ensure that the complaint is recorded by TBH\u2019s staff and\/or subcontractors<\/p>\n on site \u2013 e.g. by means of a note in a hotel register or in another written form. In addition, the<\/p>\n customer should ensure that they are given a receipt for the complaint.<\/p>\n <\/p>\n 14. <\/b><\/span>LIABILITY FOR DAMAGES<\/b><\/p>\n a. <\/b><\/span>Set-off<\/b><\/p>\n When submitting their complaint to TBH, the customer must state whether they have also<\/p>\n sought compensation from the carrier on the basis of EU regulations on passenger rights and<\/p>\n liability in passenger transport. If the customer has received compensation and\/or<\/p>\n reimbursement from the carrier, TBH is entitled to set off such compensation.<\/p>\n b. <\/b><\/span>Limitations of liability<\/b><\/p>\n Liability is limited in accordance with international conventions and EU regulations as<\/p>\n described in the detailed provisions.<\/p>\n <\/p>\n 15. <\/b><\/span>TRAVEL GUARANTEE FUND<\/b><\/p>\n At Travel by Heart – Greenland, your peace of mind is our priority. We are registered with the<\/p>\n Travel Guarantee Fund, which means you are financially protected if you are travelling from<\/p>\n Denmark and if we or one of our partners were to go bankrupt. Your package holiday is<\/p>\n covered, so you will get your money back if the trip is cancelled due to bankruptcy. If you<\/p>\n have already set off, the fund will ensure your return transport at no extra cost. You can book<\/p>\n your trip with confidence, knowing that you are protected by Danish law.<\/p>\n <\/p>\n 16. <\/b><\/span>CONTACT DETAILS<\/b><\/p>\n Travel by Heart – Greenland ApS<\/b><\/p>\n CVR:<\/span> 41786558<\/p>\n 7<\/span>Tel: +299 55 09 05<\/p>\n Email: mail@travelbyheart.gl(mailto:mail@travelbyheart.gl<\/span>) Indaleeqqap<\/p>\n Aqqutaa 12, 1st floor, Nuuk, Greenland<\/p>\n These terms and conditions come into force upon conclusion of the agreement and apply to all<\/p>\n trips organised by Travel by Heart – Greenland ApS.<\/p>\n 1608847 TQ<\/p>\n \n","protected":false},"excerpt":{"rendered":" TERMS AND CONDITIONS OF SALE AND DELIVERY Travel by Heart – Greenland ApS 1. INTRODUCTION These terms and conditions govern the contractual relationship between Travel by Heart \u2013 Greenland…<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2496","page","type-page","status-publish"],"yoast_head":"\n